Shipping policy

SHIPPING POLICY

1. Shipping Destinations

We ship internationally to most countries. If your country is not available at checkout, please contact our support team for assistance.

2. Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
During peak seasons, sales, or promotional periods, processing times may be extended.
Once your order is processed, you will receive a confirmation email with tracking details.

3. Shipping Methods & Delivery Time

Delivery times vary depending on destination, shipping method, and customs clearance.

Estimated Delivery Times:

Domestic (India): 3–7 business days
International: 7–21 business days

Please note that these are estimated timelines and not guaranteed.

4. Shipping Costs

Shipping charges are calculated at checkout based on your location, order value, and selected shipping method.
Any applicable customs duties, import taxes, or additional fees imposed by your country are the responsibility of the customer.

5. Customs, Duties & Taxes

International orders may be subject to customs inspections and fees. BENAKD is not responsible for delays or charges caused by customs authorities.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear.

7. Delays & Exceptions

We are not responsible for delays caused by:

Customs clearance
Weather conditions
Courier service disruptions
Incorrect or incomplete shipping addresses provided by the customer

8. Lost or Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.
If your order is lost in transit, contact our support team and we will assist you in resolving the issue.

9. Address Accuracy

Customers are responsible for providing accurate and complete shipping information. BENAKD is not liable for orders delivered to incorrect addresses provided by the customer.

10.Shipping Charges

Shipping charges applied at the time of purchase are non-refundable.

Once an order has been shipped and delivered, the original shipping fee paid by the customer will not be refunded under any circumstances, including:

Order returns
Refund requests
Refused deliveries
Incorrect orders placed by the customer
Change of mind cancellations after shipment

Customers are responsible for reviewing their order details carefully before completing the purchase.

Delivery Issues

If your package is lost, damaged, or delayed due to the courier service, please contact us and we will assist in resolving the issue with the shipping carrier.